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Evilcartman
03-22-2007, 02:34 PM
I have a position available in my department as a Help Desk/Desktop Support Analyst. Below is the description of the job. Salary is TBD. Location is downtown in the 600 Travis Chase Building. Company is SMH (Sanders Morris Harris). We also have some server racks we would like to sell cheap. We have 2 black Dell 42u racks and one tan 42u rack. They are all three 4 post, enclosed and in excellent condition. One of the Dell’s looks new. I believe the Dell rack cost over $1,000 each new. We just want someone to come pick them up for $500 for all three.

www.smhgroup.com

Desktop Analyst
The ideal candidate will be self-motivated and possess a strong desire to learn new applications and technologies as well as be able to work independently with minimal supervision.
Responsibilities
The incumbent will receive end-user requests and accurately record these requests in a problem tracking system, quickly identify calls that need escalation and route to the most appropriate technician, and apprise the user of the progress of the resolution at regular intervals.
This will include installing, upgrading, troubleshooting, and maintaining Microsoft Windows-based operating systems and application software. Specifically:
• Procure, deploy, maintain, and provide support for all standard notebook and desktop hardware and software across local and remote locations
• Assist users with printers, PDAs, mobile phones, and other peripherals
• Develop and maintain appropriate documentation of processes and procedures to aid other IT staff members
• Maintain and help develop the automated build process for installing new workstations
• Work closely with desktop analysts in order to resolve tickets in a timely manner; identify trends and implement/suggest proactive measures
• Participate in the on-call rotation of after-hours support
• Perform after-hours maintenance as needed
Knowledge/Skill Requirements
• Basic knowledge of computer hardware and software installations, upgrades, and troubleshooting
• Intermediate level knowledge of Microsoft Windows
• Basic to intermediate level knowledge of Microsoft Office
• Excellent telephone communications skills
• Individual must have the ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service
Education/Experience
• Associates degree in technical discipline and/or 2 years technical experience

Bingo13
03-22-2007, 06:33 PM
I will take the job as long as I can work from home, can get the servers for free. ;)

Evilcartman
03-22-2007, 09:18 PM
I will take the job as long as I can work from home, can get the servers for free. ;)


Hired! :) If I worked with you, you could teach me a lot.