PDA

View Full Version : Warning: Stay Away From Cerra Racing


jfclague
06-28-2003, 10:45 AM
I purchased my Bassani Cat-Back Exhaust, Bassani X-Pipe, Bassani Mid-Length Headers from Cerra Racing (www.cerraracing.com). I received the Cat-Back and X-Pipe but the Headers were on back-order. OK, I waited a couple of weeks and still on back-order so I cancelled the order. Almost 2 months later and no credit on my credit card. I am finally going through my bank to get the credit.

With the experience I had with Cerra Racing, I would avoid them!!! They seem to not care about customer service, only selling and getting PAID.

Ken 01-Cobra
06-29-2003, 12:50 PM
Dude...you've posted this all over, on every Mustang board you could find. You've ignored the fact that the mid-length headers just started shipping a month or so ago. You've also ignored people who have told you who to talk with there to resolve the problem. Many people responded that they have had excellent results with this company. I have 0 experience with them, and appreciate the heads up, but it sounds to me like you're just dead set to bang them no matter what. Call the owner and get it resolved and quit bashing an otherwise good company!

jfclague
06-29-2003, 01:20 PM
Yea, I have posted everywhere. If you were out of $700, you would be *****ing too. What does the headers being on backorder have to do with anything. If someone cancels an order, they should be able to get their money back in a REASONABLE amount of time.

I am just letting people know if they order from this company, they may have similar results. Use it as you will.

AI/X #08
07-03-2003, 12:34 AM
If you spent the time calling Mike Cerra like he asked you to instead of bashing him and giving out false information you might have realized that this was solved. That of course would be the respectable thing to do and wouldn't be as fun though. Your credibility is obviously hurt around here and other forums based on the responses you are getting so keep that in mind. In this case Mike was doing you a favor in the first place by giving you these at a discounted price. He didn't cause the backorder. He also told you they were backordered. When you finally decided to cancel it, Mike didn't give you a hard time about it, he just refunded your credit card. If it didn't show up right away, talk to you credit card company. Mike has documentation of when this was refunded so keep that in mind if you want it posted regarding your credibility. Besides, two months and two weeks are totally different things.
See this post as well (http://www.corral.net/forums/showthread.php?s=&threadid=322495&highlight=cerra)
Mark (driver for Cerra Racings AI/X car)

Ken 01-Cobra
07-03-2003, 10:30 AM
Yeah, and besides which, ALL banks and CC companies say it can take "up to 30 days" for a credit to be posted to your account! It ain't the company playing with your money, it is your bank or CC company. So if Cerra issued your credit within the week, and your bank or CC company took 28 days to apply it, you're blaming the wrong folks!

Personally, I think you owe them an apology, but based on your last response on The Corral, I don't see THAT happening either!