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Old 12-29-2009, 01:26 PM   #1
Join Date: Jul 2002
Location: Houston, TX
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Desktop Support Position Opening Downtown Houston

We have another position available in my department as a Help Desk/Desktop Support Analyst. Below is the description of the job. Salary is TBD. Location is downtown in the 600 Travis Chase Building. Company is SMH (Sanders Morris Harris). I am the Desktop Support supervisor so if you are interested, please submit your resume to me at

Help Desk Analyst

The ideal candidate will be self-motivated and possess a strong desire to learn new applications and technologies as well as be able to work independently with minimal supervision. In addition, will lead by example and develop the culture of the desktop group

This is an excellent opportunity for someone that has a successful track record of working at a help desk level position and is ready to take the next step and provide leadership, creativity and vision for the corporate PC desktop environment.

Job Description:
• Manage the creation, deployment, and maintainence, and provide as needed support for all standard mobile and desktop hardware and software across local and remote locations
• Manage the support of printers, PDA’s such as Treo’s and Blackberries, and other assorted peripherals
• Develop and manage the OS image creation process and software installation procedures for all desktops and mobile PCs.
• Work closely with desktop analysts in order to resolve tickets in a timely manner while identifying proactive measures, whenever possible, to reduce or eliminate similar tickets in the future
• Extensive collaboration with the network server administrators and other members of the IT team to manage the long term technology strategy of the company.
• Define and manage the desktop standard hardware and maintain appropriate inventories of PC hardware and software
• Develop and manage on-call rotation of after-hours support
• Develop and maintain appropriate documentation of processes and procedures to aid desktop analsysts and other IT staff members
• Leads and performs large change initiatives through careful planning, design, documentation, testing and implementation within areas of responsibility.
Knowledge/Skill Requirements:
Ability to muli-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service
Excellent interpersonal skills, thorough technical knowledge and strong analytical skills
Thorough knowledge of computer hardware and software installations, upgrades and troubleshooting (both workstations & domain servers), TCP/IP connectivity, DNS
Experience with Ethernet LAN’s and VLAN’s
Experience with Active Directory user creation and Active Directory Group Policies
Experience with security patch deployment technologies (SUS/WSUS/SMS)
Extensive knowledge of operating system fundamentals as well as basic networking fundamentals (WINS/DHCP/DNS) for the purposes of troubleshooting
Scripting experience using the following languages and technologies (ADSI/WMI/VBScript/WSH/) is desired
A qualified candidate must have at least 3 years of "hands on" working experience in Help Desk/Network Administration area
Brokerage firm or financial industry knowledge/experience is a plus.

Education/Certifications or equivalent required:
BA or BS degree in technical discipline and/or 3 years technical experience with emphasis in Microsoft software and PC LAN/WAN environments.
Microsoft certification a plus
Network+ certification a plus
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Old 01-04-2010, 03:06 PM   #2
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Can a brother get a job...will take training position....
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